Terms and conditions of use
Use of this web site is at your own risk
Don't come cry by us if your wife is upset with the number of goods you bought.
It is your own responsibility not to over spend.
We know it is very tempting not to buy more at these low prices.
All prices on the web site INCLUDE VAT.
4x4Direct Runs 4 stores. Our systems shows the total stock number of all 4 stores combined. It might happen that the products you ordered are spread between these stores. In order to send your parcel we might have to first send the stock to the sending store and then to you. This might cause a delay. If you are one of those people who order everything two days before you leave for your trip, please check availability before you order. If you order online in order to collect at a specific branch you must also check availability before you assume the specific branch will have stock.
We are able to offer you a refund or exchange if the item is faulty and we will pay for the shipment back to us. However, if you would like to return the product because you changed your mind, the return postage is at your own expense. The product must be in the original box with the original packaging unopened and sealed. We will check all returns before the refund or exchange is issued.
A 30% handling charge will be issued for goods not being returned with their 'original' packaging, cables, screws, brackets or any other components that were originally supplied with the product. This also applies for defective goods younger than 30 days.
Pictures on web site:
The pictures displayed on the web site are for illustration purposes only. Although we do our best to post accurate pictures of the products, products may be a bit different from the picture. And NO, if there is a vehicle in the picture demonstrating a snorkel, the vehicle is NOT included in the price. Same for vehicles in LED Bar and LED Spots pictures.
Fitting is your responsibility:
We only supply the goods to you. Installation is for your own account and your own risk.
We do not and cannot accept any responsibility for any problems that occur during installation.
If you bought a product which has to be fitted to your vehicle we strongly suggest that you have it done by a registered, professional fitment centre.
Special offers is only for online orders. Phone in and email orders does not qualify for special discount. Please note that all newsletter subscribers receive details about our once a month crazy special deal. If you are not subscribed, you will not know about it (ie. Loose out).
We can place special orders on request and require a 50% deposit for special orders.
Please keep it for me?
Sorry, we cannot keep something for you. While we keep something for you, somebody else could have bought it.
If you want something you should buy it. If you want to keep something so that it can be shipped with more products later, buy it and just add in the comment section that we must keep it for you for later. We work on a strict first come first serve basis.
We try to answer all queries within 12 hours during business hours, but sometimes the load becomes too much and the time might increase to 24 to 48 hours. If you haven't heard from us within 48 hours you know we did not receive your query.
Warranty claims will only be processed if the products are accompanied by an original invoice. We need to see that you bought the item from as and need to see when you bought it.
In the case of our snorkel warranty, it is only valid under normal use. If you roll your bakkie and the snorkel crack, we will not replace it.
We only replace the products under warranty, fitment is for the client's own expense.
4x4 Direct ships parcels World Wide.
For local courier we use "The Courier Guy" and Time Freight.
For international couriers we use TNT.
As most of the products listed on this web site are in stock we ship the goods within 24 to 48 hours after payment has been cleared.
Please note that we also sell third party products like seat covers and bash plates. In the case of third party products we cannot guarantee when your products will be sent out, it will depend on availability at that supplier.
We process all paid for orders (money in our account) at 09h00 each morning. If we received your order and payment before 09h00, your order will go out the same day. If we receive your order and payment after 09h00 in the morning, your order will go out the next working day. (Only applies to our stock items and not third party products)
Express Courier leaves us by 10h00
Post Office mail and Speed Services parcels go to the Post Office at 13h00
Normal Courier leaves us by 16h00
Orders received on a Friday go out the following Monday (that is if Monday is not one of the zillion public holidays we have in South Africa)
We do our best to get your order to you as quickly as possible.
Should a product be out of stock, you will be notified and offered a suitable replacement, an option to wait a few more days or a full refund.
If you are in the area you are welcome to collect from our Brackenfell or Langebaan based shops.
We have various shipping options:
- Post Office registered parcel - takes about 3 to 12 days
- Speed Services Courier to your PO Box or nearest Post Office - about 24 to 72 hours
- Local Courier to your Street Address - about 24 to 96 hours depending on your location - Major Cities = faster.
- Local Express Courier - takes 24 to 72 Hours depending on your location - Major Cities = faster.
- International courier will depend on the country you are in. Between 5 and 10 days.
Shipping charges are calculated according to the volumetric weight of the parcel.
Please select the appropriate shipping option when you check out.
How will I know if my parcel has been sent?
We update the status of your order all the time. The moment we sent the goods the status will change to "Shipped" and you will receive your tracking number.
How long does it take?
Depends on the option you select and where in the country you are.
Courier to Major centres are always faster than the small plattelandse dorpies.
If you stay on Put Zonder Water, do not expect your parcel within 24 hours.
If you need your parcel within 24 hours, do not pay for the 4 day service and expect to receive the 24 hours service, we send it with the service you pay for, irrespective of how urgently you need it.
What if I am not home?
If you selected the courier option and you are not home when they want to deliver your parcel, they will call you and arrange a time with you. If you selected the postage option, you are most probably not home because you are collecting your parcel from the post office.
Do you ship internationally?
Yes we do.